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Shipping policy
United States
Elizachristoph.com offers complimentary express 2-3 days shipping to customers in the United States for orders placed before 1 pm EST. For orders placed after 1 pm EST or on weekends, the order will ship the next business day.
International
Elizachristoph.com offers complimentary international express shipping on all orders.
We do not ship to PO boxes.
Taxes and duties are calculated according to your shipping destination and displayed at checkout. Please select your correct location to ensure local market pricing for your item(s), shipping cost, and delivery times.
Elizachristoph.com ships internationally on a DDP (Delivery Duty Paid) basis, meaning that appropriate import taxes and duties are included in your product price. We ship DDP to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Kenya, Latvia, Luxembourg, Malta, Monaco, New Zealand, Netherlands, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, and the United Kingdom.
If your country is not listed and you would like to place an order, please email us at customercare@elizachristoph.com
Please note that taxes and duties are non-refundable.
Returns and exchange policy
At elizachristoph.com, we want to make your shopping experience pleasant and seamless. We want you to shop confidently, knowing that if an item does not fit, arrives damaged, or does not meet your expectations, it is easily returnable.
Elizachristoph.com offers complimentary returns 21 days from the delivery date. We accept items for return that are unworn, unwashed, unaltered, and undamaged. Please include with your return(s) all original tags included with item(s).
Please complete the returns form and locate the pre-paid shipping label for items shipped to the United States. If you cannot find your returns label, please email us at returns@elizachristoph.com
For items shipping outside the United States, please email us at returns@elizachristoph.com for a returns label. International orders are not eligible for complimentary returns shipping. The cost of return shipping will be deducted from your refund.
To exchange for a new size or item, please make a return and then re-purchase the correct size or item.
For orders shipping to the United States, all sales taxes, if applied, will be refunded. For orders shipped outside the United States, customs duties and taxes are non-refundable. However, you may be able to recover custom taxes and duties by contacting your local customs bureau or hiring a customs broker.
Please note it may take up to 14 working days to process your refund, depending on varying processing times at our facility and between payment providers. All refunds will be issued back to the original form of payment.
Payments
Elizachristoph.com accepts Visa, Mastercard, and American Express cards. We also accept Paypal, Shop Pay, Google Pay and Apple Pay.
GIFT PACKAGING
Signature luxury packaging comes with all our orders, compliments of Eliza Christoph.
