Our Client Advisors are available from 10:00AM - 6:00PM (EST) Monday-Friday.
Our Client Advisors are available from 10:00AM - 6:00PM (EST) Monday-Friday.
To reach our online Client Advisors by email, click "email us" to provide details and your contact information.
Contact Us
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Shipping policy
United States
Elizachristoph.com offers complimentary shipping to customers in the United States for orders placed before 1 pm EST. For orders placed after 1 pm EST or on weekends, the order will ship the next business day.
International
Elizachristoph.com offers complimentary international express shipping on all orders.
We do not ship to PO boxes.
Taxes and duties are calculated according to your shipping destination and displayed at checkout. Please select your correct location to ensure local market pricing for your item(s), shipping cost, and delivery times.
Elizachristoph.com ships DHL internationally on a DDP (Delivery Duty Paid) basis, meaning that appropriate import duties and VAT taxes are included in your product price. We ship DDP to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Kenya, Latvia, Luxembourg, Malta, Monaco, New Zealand, Netherlands, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, and the United Kingdom.
If your country is not listed and you would like to place an order, please email us at customercare@elizachristoph.com
Returns and exchange policy
At elizachristoph.com, we want to make your shopping experience pleasant and seamless. We want you to shop confidently, knowing that if an item does not fit, arrives damaged, or does not meet your expectations, it is easily returnable.
Elizachristoph.com offers complimentary returns 30 days from the delivery date. We accept items for return that are unworn, unwashed, unaltered, and undamaged. Please include with your return(s) all original tags included with item(s).
Please complete the return form and locate your prepaid USPS or DHL return shipping label. If you cannot find your returns label, please email us at returns@elizachristoph.com
For orders all sales taxes, if applied, will be refunded. Please note it may take up to 21 business days to process your refund, depending on varying processing times at our facility and between payment providers. All refunds will be issued back to the original form of payment.
Payments
Elizachristoph.com accepts Visa, Mastercard, and American Express cards. We also accept Paypal, Shop Pay, Google Pay and Apple Pay.
GIFT PACKAGING
Signature luxury packaging comes with all our orders, compliments of Eliza Christoph.