Our Client Advisors are available from 10:00AM - 6:00PM (EST) Monday-Friday.
Our Client Advisors are available from 10:00AM - 6:00PM (EST) Monday-Friday.
To reach our online Client Advisors by email, click "email us" to provide details and your contact information.
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Shipping policy
United States
Elizachristoph.com offers complimentary shipping to customers in the United States.
International
Elizachristoph.com offers complimentary international express shipping on all orders.
We do not ship to PO boxes.
Taxes and duties are calculated according to your shipping destination and displayed at checkout. Please select your correct location to ensure local market pricing for your item(s), shipping cost, and delivery times.
Elizachristoph.com ships DHL internationally on a DDP (Delivery Duty Paid) basis, meaning that appropriate import duties and VAT taxes are included in your product price. We ship DDP to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Kenya, Latvia, Luxembourg, Malta, Monaco, New Zealand, Netherlands, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, and the United Kingdom.
If your country is not listed and you would like to place an order, please email us at customercare@elizachristoph.com
Returns and exchange policy
At elizachristoph.com, we want to make your shopping experience pleasant and seamless. We want you to shop confidently, knowing that if an item does not fit, arrives damaged, or does not meet your expectations, it is easily returnable.
Elizachristoph.com offers complimentary returns 14 days from the delivery date. We accept items for return that are unworn, unwashed, unaltered, and undamaged. Please include with your return(s) all original tags included with item(s).
Need to make a return or exchange an item? For exchanges, please email us at customercare@elizachristoph.com
If you need to return an item, go to www.elizachristoph.com and log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For orders all sales taxes, if applied, will be refunded. Please note it may take up to 21 business days to process your refund, depending on varying processing times at our facility and between payment providers. All refunds will be issued back to the original form of payment.
Payments
Elizachristoph.com accepts Visa, Mastercard, and American Express cards. We also accept Paypal, Shop Pay, Google Pay and Apple Pay.
GIFT PACKAGING
Signature luxury packaging comes with all our orders, compliments of Eliza Christoph.